Please note that this is a preview document for
information only. Opening or reading it does not imply acceptance
of the Terms and Conditions.
| General |
| 1 |
Throughout this document ‘we’ and ‘our’
refers to abettermousetrap.co.uk while ‘you’ and
‘your’ refers to the individual or organisation
requesting the assessment. |
| 2 |
Our assessment reports and advice emails are for guidance
only. While we take all reasonable care to provide appropriate
advice and information, its accuracy and suitability cannot
be guaranteed. Thus we will not be held responsible for any
errors or omissions or for the outcome of any actions based
on the information and advice we provide. |
| 3 |
Our assessments are intended to be an objective, unprejudiced,
impartial and independent opinion of an idea or project. You
are advised that this may result in a report that differs significantly
from your own opinion. |
| 4 |
Our assessment reports are intended for private use. They
cannot be resold or reproduced for general distribution or published
or broadcast in whole or part without our written permission. |
| 5 |
We will make all reasonable efforts to provide assessment
reports within 30 days of receiving payment or a properly completed
assessment request form (whichever is the later date). We cannot
however guarantee this and will not be responsible for any outcome
should you not receive your assessment report within 30 days.
|
| 6 |
We will make all reasonable efforts to send advice emails
within 10 days of receiving payment. We cannot however guarantee
this and will not be responsible for any outcome should a response
take longer than 10 days. |
| Payment |
| 7 |
All orders must be paid for in full before any work is carried
out. |
| 8 |
Payment must normally be made in one of the ways specified
on our website. Acceptance of payment by any other means is
at our discretion. |
| Refunds and disputes |
| 9 |
If we find ourselves for any reason unable to carry out an
assessment or provide an advice email your fee will be refunded
without delay. |
| 10 |
Any other request for a refund must be made in writing and
will be considered on its merits. (For example a refund may
be given where we recognize that we have failed to meet acceptable
standards. It may not be given where we feel that the quality
of our work was impaired by the quality or nature of the information
you provided.) |
| 11 |
Refunds will not be given in cases where the essential ground
for complaint is an assessment report or advice email whose
findings you disagree with or which indicate poor prospects
for your idea or project. |
| 12 |
We will strive to resolve disputes amicably but where this
is not possible they will be subject to arbitration and settlement
in the UK and according to UK law. |
| Communication |
| 13 |
For security reasons we will never discuss any of our casework
on the phone without security checks or prior authorisation. |
| 14 |
Before responding to communications we may, at our discretion,
carry out checks to establish that we are dealing with an individual
or organisation entitled to information. |
| 15 |
Written communication to us should wherever possible be by
email. |
| Confidentiality |
| 16 |
By accepting these terms and conditions you also indicate
that you have read and find satisfactory our measures to ensure
confidentiality of information. |
| Accuracy of information |
| 17 |
Where any information you supply cannot be verified or examined
in further detail without risking a breach of confidentiality,
we will accept it as accurate and reliable. |
| 18 |
We will not be held liable for errors or omissions in our
reports or communications which have arisen directly or indirectly
from errors or omissions in the information you supplied. |
